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Customer Service

How do I contact Brides' Village?
How do I find out about specials and promotions?
How do I order? Order Processing Payment Methods Damaged Items
About Our Products

How do I contact Brides' Village?


Please note: If you do not receive a response within 24 hours, please write again or call us at 814.734.1708. There are times when we do not receive our emails due to spam filters on either end. If you like, send a copy to; we have set up this account to help ensure we receive our customers' requests. If you haven't heard from us, please check your spam folder; often our reply email is found there.

Please do not assume we have not responded to your inquiry; we respond to some emails 2 and 3 times, we cannot control the spam filters. Simply give us a call with your question and if you like; we can call you right back.

Returns: Write to; see our Returns Policy.

Phone: 814.734.1708

Mailing Address:
Brides' Village
7408 Sherrod Hill Road
Edinboro, PA 16412

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How do I find out about specials and promotions?

To be notified of current promotions and special offers, just sign up for our newsletter on our homepage. Don't worry, Brides' Village does not share or sell customer information.

Promotions cannot be applied to previously placed orders.

Free Shipping

We know our customers don't like to pay high shipping charges any more than we do, so Brides' Village offers FREE regular ground shipping for orders over $149.00 delivered within the contiguous United States. We are honored to have you as a customer, and this is just a token of our appreciation for your business.

More information on shipping rates can be found in our Shipping and Returns Information.

About Coupons and Redeeming Coupons

Planning a wedding is fun, but it can be quite a financial burden as well. In our effort to help you save money, Brides' Village offers coupon codes in our newsletters. Coupons are also periodically offered on other websites.

If a coupon is for $x or x% off a specified order amount, that order amount is the product total (IE: the total before shipping and tax). Only one coupon may be used per order. Please be sure to make note of the coupon's expiration date; our Yahoo! Shopping System does not allow coupons to be redeemed after they expire.

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How do I order?

It's easy! Just enter your quantity and click the "Add to Cart" button by the product you want; it will be added to your order and you will be shown the item(s) in your shopping basket.

Detailed instructions for items with choices such as color, engraving, etc., is provided in a pop-up window by clicking "How to Customize". For personalized or engraved items (IE: order 1 keychain with "Kim"; then order another of the same keychain with "Anne", etc.), click the "Add Another Personalized Product" link on the page you are on. An additional set of options will appear, allowing you to enter engraving options for the other product(s).

You may also "Update Quantities" from your shopping cart. To continue shopping, select "Keep Shopping"; you will be returned to the page you were on. You may view your purchases at any time by selecting the "Shopping Cart" button at the top right of each page.

When you have finished shopping, select "Check Out" from the shopping basket page. You will then be given the opportunity to review your order and make any last-minute changes. Select your Shipping Method and select "Apply". Your order will now be shown with shipping and tax, if applicable. Choose "Continue". After you complete your name, address, method of payment, any coupon codes, etc., just select "Send Order" and you're done! We will confirm your order via email. Our Yahoo! Shopping cart system is completely secure.

For more information, see
Order Processing below.

Please note: If you use "Express Checkout with Yahoo Wallet", the system will bypass the area that asks for a coupon, and any comments fields. If you'd like to use a coupon or make a comment, please use the regular checkout.

If you are redeeming a coupon, the coupon amount will not show as a deduction on your order until the final Order Confirmation page.

Personalization and Engraving

Items may be purchased without personalization by simply selecting "No Personalization" and leaving the appropriate boxes blank on the order form. There is no discount for items purchased without engraving. Engraved items are not eligible for return for any reason other than damage.

Please order your engraving carefully. Each product has specific engraving options stated in its description. Please complete the boxes exactly how you want the engraving (IE: July 10, 2009 or 7-10-2009). However, some of our items, such as our Cathy's Concepts products, always engrave in the same manner; for example "Julie and Steve" will be engraved "Julie & Steve" on all Cathy's Concepts products. Please be especially careful of items ordered with monograms and enter the initials in the proper order. Examples and instructions are shown by each product.

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Order Processing

Our staff is dedicated to providing you with the highest level of service possible. Once you place your order, you will receive an Order Confirmation via email. We then review your order and send you a Shipping Update email stating the estimated time to ship. Next, we confirm your credit card and fulfill your order. You will receive another Shipping Update, when your order is fulfilled in whole or in part, which includes tracking numbers. If we have any questions we will notify you and await a reply before continuing with your order. Our goal is to have all orders processed within 24 hours unless the order includes engraving or an out-of-stock item.

Product Availability/Backorders

Most products are in stock and available, so we rarely have backorders for any substantial amount of time. In the event of a backorder (orders not expected to ship within ten business days), you will be notified with an expected ship date. You may choose to cancel a backordered item; however, if you cancel a backorder that would normally ship within 30 days, any discounts which were applied to your order will be reversed (unless the discount was earned without the amount of the backordered item). If, for some reason, we cannot satisfy your order within 30 days, the discounts will be honored on the portion of the order fulfilled.

When Will I Receive My Order?

On average, orders are completed and shipped within 2 to 4 business days, with most orders shipping within 24 hours. Some orders take longer due to engraving (especially during peak bridal season), or stock availability. A small selection of our items are ordered from the manufacturer according to need, which may take a few extra days. To hold shipping costs down we try to ship orders complete, so we will hold your order until all items, such as those including personalization, are gathered at our main facility. You will receive an update of shipping time via email after you place your order.

For shipping times and rates, see Shipping Information.

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Payment Methods

We accept Visa, Mastercard, American Express, and Discover.

Can I pay by check or money order?

We do not accept checks; but we DO accept money orders. To pay by money order, you can email, write, or call us with your order. You need to give us your name, shipping address, wedding date, payment information, and email address. Make money orders payable to "Brides Village". Mail your payment to: 7408 Sherrod Hill Road, Edinboro, PA 16412. If you have questions about this payment process, please feel free to contact us at

Will I be charged sales tax?

We are required to collect sales tax only on orders shipped to addresses within the state of Pennsylvania.

When do you charge my credit card?

Brides' Village will charge your credit card before fulfilling your order or proceeding with personalization or any other custom order.

Is my credit card and personal information safe?

Yes. Brides' Village uses Yahoo! Stores' shopping cart system, which uses Secure Socket Layer encryption. Your credit card information is transmitted in encrypted form across the internet, then decoded when it gets to us. Online credit card use has proven to actually be no more of a risk than traditional use. If there is ever a problem, you will not be held liable for any charges. Brides' Village guarantees all personal information is kept confidential and will never be shared in any way.

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Damaged Items

We work hard to deliver your merchandise to you safely. If an item is damaged in shipping, please email us within 48 hours for a return authorization and instructions. Damaged items will be replaced at no charge. Engraved items which are damaged will be replaced with the exact same product with the exact same engraving, no exceptions.

If your order was shipped to outside of the United States, please read this important information on damaged international shipments.

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About Our Products

In this world of lightning-fast internet service, shopping online has become commonplace even for not-so-internet-savvy people. We have chosen to take a different approach to the products we offer; it is both our advantage and our "downfall."

Let's take caketops, for example. We offer 100+ caketops instead of 25. We offer many in colors and styles that aren't the easiest to find. To do that, we stock the most popular and bring in the not-so-popular according to orders we receive. These take a few days to a week to arrive; but oftentimes, a few days added to a weekend suddenly seems like an eternity (even for us!). We then check all products for damage, package them, and ship your order.

The advantage is that our customers have a whole lot more to choose from. The disadvantage is that an order can take 12-48 hours to ship (if in stock); or it can take an additional week if it's an item that we needed to bring in from a manufacturer. We decided that the trade-off of sometimes having a slower ship time paled in comparison to being able to offer our customers many things they'll never find anywhere else.

We know that internet shoppers like to receive their orders quickly, and for that reason we are constantly increasing the number of products we stock. We wanted to take this opportunity to explain to you that 90% of our orders ship within just a few days (and we're really smug when they ship in just a few hours); and to ask you to understand when they take a little longer. We are committed to bringing you hard-to-find products. Even though this raises our staffing and shipping costs, we will continue to operate in this manner so that you have the best selection for your wedding.

For these reasons, we have added product availability notes to each item; for example, "Usually ships in 2-3 business days." If you order 4 items that state "2-3 days" and one item that states "5-7 days," your order will take 5-7 days because we try to ship all orders complete to lower shipping costs.

If you have any questions or comments, we would love to hear from you. You may write to us at Thank you!

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