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Shipping and Returns Information

Orders Within the Contiguous United States
Shipping Rates
Upgraded Shipping
Shipping to AK, HI, PR, VI, and Guam
International Shipments
Can shipping charges be refunded?
Returns and Cancellations
Damaged Items
Address Changes
Incorrect Addresses


Orders Within the Contiguous United States

Our usual shipping method is UPS Ground Service; at times we use the US Postal Service at our discretion. We cannot accept solely a P.O. Box for a shipping address unless your address is military (APO, FPO, etc.). If you have a PO Box, please list both the PO Box number and the street address in the Shipping Address fields of the order. Standard delivery generally takes 2-10 business days, depending on what you have ordered and your location. We also offer upgraded shipping. Please contact us if your "need by" date is less than 2 weeks away so that we can ship your order in the most economical fashion that will ensure your order will arrive on time.

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Shipping Rates

Our standard ground shipping rates below apply to the contiguous United States only. We do NOT impose any handling charges on any size order.

The shipping amounts we charge our customers is only a percentage of the expense we actually incur. With the rising UPS rates, fuel service charges, and residential fees, we have tried to make these rates as fair as possible. Our standard ground shipping rates are:

  • $6.95 for orders $0 to $15.00
  • $7.45 for order $15.01 to $20.00
  • $7.55 for order $20.01 to $25.00
  • $7.65 for order $25.01 to $30.00
  • $7.75 for order $30.01 to $35.00
  • $7.85 for order $35.01 to $50.00
  • $7.95 for orders $50.01 to $65.00
  • $8.25 for orders $65.01 to $75.00
  • $8.50 for orders $75.01 to $100.00
  • $8.95 for orders $100.01 to $125.00
  • $9.45 for orders $125.01 to $149.00
  • Orders over $149.01 will be shipped FREE (Ground shipping only within the contiguous US)


We greatly appreciate it if you have a commercial/work address we can ship your order to; it helps us keep our rates as low as possible.

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Upgraded Shipping

We do our very best to ship within 24 hours, but please be aware that choosing an upgrade does NOT guarantee your order will ship the same or next day. Engraved items often require a rush fee in addition to a shipping upgrade. We do our best to avoid our engravers' rush fees; please contact us for the most economical shipping options if you need your item(s) quickly.

Upgraded shipping charges that appear on your order are estimates; we will adjust the shipping charge after your package is weighed. If the difference is $5 or less, your order total will be adjusted accordingly. If you would like to authorize additional shipping charges, please check the box when prompted on the order form during checkout. We will not process your order until you approve additional shipping fees over $10, $20, or all shipping fees regardless of amount. Also, check the box that you have read that the shipping is an estimate and to verify that you are approving additional rush and shipping charges according to the weight and dimensions of your package. PLEASE check your email, including spam folders, for communication from us.

When completing the "Wedding Date" on your order, please do not fill in an earlier date than is necessary. We will ship quickly regardless of the date you state; we simply need the date to know how to ship your order in the event something is not in stock, etc. This prevents unnecessary upgrades, resulting in lower shipping costs not only for us but also our valued customers.

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Shipping to AK, HI, PR, VI, or Guam
Our software defaults to UPS as the shipper; however, we will ship your order via Priority Mail and charge you according to current US Postal Service rates. If you prefer UPS, email us or make a note in the comments section of your order. We will email you with the UPS rate; your order will be held pending your approval.

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International Shipments

Our software accepts orders shipping to Canada and the UK. Shipping costs are determined based on package weight, dimensions, and destination. The shipping charges which appear on the order are an estimate based on an average-size package, and will be adjusted once the appropriate shipping costs are determined. If the shipping cost varies by more than $10 USD, your order will be placed on hold while we contact you for approval. If you would like to authorize additional shipping charges up to $20 USD, please check the box when prompted on the order form during checkout (if your date is less than 8 weeks away, please be sure to read the following paragraph). We will not process your order until you approve additional shipping fees over $10 (or $20 USD). PLEASE check your email, including spam folders, for communication from us. Your order will not be processed until your approval is received.

All international orders with "need by" dates that are more than 8 weeks from the date of order are shipped via the US Postal Service; if you would like a quote for UPS shipping, please contact us. Otherwise, if your "need by" date is less than 8 weeks from your date of order, regardless of whether you have checked the approval box on the order form or not, we will write and quote you on both USPS and UPS shipping rates, and let you choose.

For all other international orders, please contact us specifying the items, quantities and shipping address. We accept orders from other locations at our discretion.

Packages shipping to locations outside of the United States are subject to the destination country's duties, taxes, and/or brokerage fees. Duties and taxes are mandated by your country, not by our company. The customer is responsible for paying these additional charges. If the customer denies payment and/or refuses the package(s), Brides' Village will charge the customer's credit card for the return shipping and any unpaid fees, as well as restocking fees as stated in our
Returns Policy. If you have questions regarding your country's duties, taxes, or other fees, please contact your local customs department.

Please do not contact us and ask us to expedite or "do something" about your package after we have shipped it out of the US. The liability of Brides' Village and the USPS ends once the package is outside of the United States. When our tracking information shows your package has arrived in your country, it is considered delivered and there is nothing further we can do. According to the USPS, all international packages, even those not subject to duty fees, are processed through the customs agency of the destination country, which may delay the arrival of your order. Claims for items held by a foreign customs agency will not be honored. If you wish to place additional guarantees on an order shipping to outside of the US, please write us and request a UPS quote.

Most orders ship promptly (within 2 days). Personalized items may take 4-10 additional business days. Your entire order will ship in one package when possible to minimize your shipping cost. Aisle runners will ship separately and will increase the cost of shipping due to their size and weight.

Shipping (delivery) time is usually 5-15 business days depending on the destination. There is NO guaranteed delivery time for international shipments. Please allow time for all possible conditions, including customs delays, that may impede arrival time. Brides' Village will process your order as quickly as possible; however, the customer is responsible for allowing sufficient processing and shipping time.

In the rare event of a missing or damaged shipment, etc., replacement packages will be shipped via standard US Postal Service Priority Mail; however, if the customer chooses to upgrade shipping, they are responsible for any associated costs of that upgrade. Returns due to shipping delays, understandably beyond our control, will be processed according to our standard Returns Policy.

Please note that if your item arrives damaged, you must take the following steps so we can process your claim and provide you a replacement item: Save the damaged item, its box, and all packing material the item was shipped in. Take the damaged item, its box, and all packing material to your local post office and complete a USPS claim form. We cannot ship your replacement item unless you follow this claims process.

For more information about returns or damaged items, please review our full shipping and returns policy.

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Can shipping charges be refunded?

If we make a mistake, or your item arrives damaged, we will be happy to refund your shipping charges. We do not refund shipping in any other situation, including product returns.

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Returns and Cancellations

To return an item, you must email us at Returns@BridesVillage.com for authorization within 7 days of receipt of your order. No items may be returned or canceled without prior approval. Returns are subject to a 15% re-stocking fee due to the extensive time involved in processing the order, fees paid for the charge and credit to the credit card, etc. This fee is waived in the case of damages.

We do not allow for returns or exchanges on discontinued, engraved, embroidered, or personalized items (except in the case of a damaged item; see below). If you simply don't like the product, you may return the item if it is undamaged, unopened, and in resaleable condition. We cannot accept any returns after the wedding date. After we receive the returned item, we will issue a credit on the original credit card number, less any discount you received. If you prefer to exchange for other merchandise, we will apply a "store credit" on another order. We will not issue refunds without approval; each situation is reviewed individually. We will not credit any shipping charges except on damaged items (see below).

Returns Made without Prior Authorization will be subject to a 40% Restocking Fee (see above for instructions to obtain authorization). Credit can only be issued if the return is made within 30 days of the date of original purchase.

Why the time limit on returns? BridesVillage is a Yahoo! Store. Yahoo! Stores only keep credit card information for 30 days; it is automatically erased from the system after 30 days for security purposes. By the time we process and ship your order, plus the time you need to review and return the item and ship it to us, there is little time beyond 7 days that we will still have access to the credit card information to credit you. It is illegal to credit a card different from the one used to make the purchase. Once that information is erased, we have no way to verify the card is the same card used for the purchase. Therefore, absolutely NO CREDITS can or will be issued after 30 days from the date of purchase. If an acceptable exception is granted, only a store credit will be issued which can be used toward an exchange.

Orders may be canceled within 24 hours of placing your order if it has not yet been shipped, UNLESS items on the order include engraving or personalization. Cancellation of orders for engraved or personalized items must be approved. If the personalizing process has begun, the order may not be canceled; we will, however, credit you for any items which have not yet been personalized. Many orders are shipped within a matter of hours; if you need to cancel an order please contact us immediately. If you email, we cannot guarantee we will receive that email as we are subject to the same difficulties with ISP's labeling emails as "spam" as our customers. If you do not get a return email confirming the cancellation, please call us at 814.734.1708.

Refused Shipments and Shipments Returned to us as Undeliverable will be treated as a return, and will be charged for the return shipping as well. The original shipping fee will not be refunded; a 15% restocking fee will apply; and the charge for return shipping will be charged to the card number on the order. The return shipping will be actual cost, which is often higher than what we originally charge our customers (we absorb the differences). This includes refused shipments, shipments that the USPS returns to us as a bad address, and shipments that UPS has tried to deliver unsuccessfully which are returned to us.

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Damaged Items

We work hard to deliver your merchandise to you safely. If an item is damaged in shipping, please email us within 48 hours for a return authorization and instructions. Damaged items will be replaced at no charge. Engraved items which are damaged will be replaced with the exact same product with the exact same engraving, no exceptions.

If your order was shipped to outside of the United States, please read this important information on damaged international shipments.

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Address Changes

Address Changes are permitted as long as we have not put the order into production yet and/or the order has not yet shipped. During a business day, some orders ship within a few hours so please contact us by phone at 814.734.1708. If your order is placed after 5:00 p.m. EST, we must receive your change by 8:30 a.m. EST the next business morning. Address changes made after the order ships, whether through Brides' Village or directly with UPS, will incur a minimum $15 Address Change Fee for ground service per box shipped; upgraded shipments incur $20 - $50 Address Change Fees. UPS charges this Address Change Fee and collects it from BridesVillage; we will in turn charge you for any fees incurred from UPS plus a $5 processing fee.

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Incorrect Addresses

If you put an incorrect or incomplete address on your order, BridesVillage will charge you a minimum $15 Address Change Fee for each box shipped with an incorrect address (most orders ship in one box but some items must ship separately). These fees are charged to us by UPS; we will in turn charge you for fees incurred plus a $5 processing fee. The fees UPS charges vary according to shipping method. Ground shipments are $15; upgraded shipments range from $20 - $50.

Please be sure your street address and zip code are correct, including suite or apartment numbers. If shipping to a business, the business name and any other indicators are required.

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